Privacy Policy

Welcome to the United Community Wellness website, mobile app, and related digital and online services ("United Community Wellness Site," the "Site," or "Sites"), provided by United Community Wellness and its affiliates ("United Community Wellness," "We," or "Us"). We want you to know how we collect, use, share, and protect your information.

This Privacy Policy applies both to individually identifiable information that you provide to us for purposes of obtaining medical care through the Services (also referred to as Protected Health Information or "PHI"), which is subject to our HIPAA Notice of Privacy Practices, and to information that is not PHI. If there is ever any conflict between this Privacy Policy and the HIPAA Notice, the HIPAA Notice will apply.

Revised July 2024

What Information We Collect

Information You Provide Us

We collect and store information you provide directly to us — such as when you create or modify your account, sign up for a newsletter, fill out an appointment request form, respond to a survey, or otherwise communicate with us. This may include:

• Full name, email address, phone number(s), and mailing address
• Username and password
• Insurance information
• Payment information (e.g., credit card number, expiration date, billing address)
• Personal health information (PHI, subject to the HIPAA Notice)
• Survey responses or reviews
• Job applications or resumes submitted to UCW
• Any other information you voluntarily provide through forms, emails, or communications

Information Collected Automatically

• IP address, device identifiers, and browser/device characteristics
• Connection information such as referral URLs, page views, and traffic data
• Email interaction (e.g., when you open or click UCW emails)
• Cookie and tracking data, such as pixel tags, web beacons, or Flash cookies

You may adjust your browser settings to block or delete cookies, though some Site functions may not work properly if cookies are disabled.

Information from Third Parties

We may also collect information about you from third-party sources, including social platforms such as Facebook/Meta, Google, or X (Twitter), if you log in or interact with UCW Services through them.

How We Use the Information We Collect

• Set up and manage your account
• Provide and improve clinical, behavioral health, and community services
• Communicate about treatment options, programs, or wellness resources
• Respond to your inquiries and provide customer support
• Send appointment reminders and administrative updates
• Analyze usage to improve UCW websites, apps, and services
• Facilitate job applications and hiring processes
• Send newsletters or health-related updates (with opt-out option)
• Protect the security and integrity of UCW systems
• Fulfill any legal or regulatory requirements

We will not use your information for purposes other than those described here or disclosed at the time of collection.

Protecting Children's Privacy

United Community Wellness does not knowingly collect personal information from children under the age of 13. If you believe your child has provided information without your consent, please contact us at info@ucwellness.org so we can promptly delete it.

Data Retention

We will retain your information as long as your account is active or as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Links to Other Websites

Our Site may contain links to external websites. UCW is not responsible for the privacy practices of those websites. Please review their privacy policies directly.

Security

We use reasonable security measures, including SSL encryption, to protect your information during transmission. However, no online system is 100% secure, and we cannot guarantee against unauthorized access or disclosure.

SMS Terms & Conditions

When booking an appointment online, providing your cell phone number, or contacting UCW, you consent to receive SMS/text messages related to inquiries, services, and appointment reminders.

• Opt-In: By submitting a form on https://www.ucwellness.org
• Phone numbers for SMS will not be shared with third parties for marketing
• Message frequency may vary
• Standard message/data rates may apply

How to Contact Us